To Skip/Delay the upcoming rent collection transaction for your tenant, please follow the steps below:


Step 1: Please navigate to the "Rent Collection" page once you log into your account. 

Step 2: Please navigate to the tenant's rent collection contract and select the option “Modify next payment”.



Step 3: There will pop up that will appear with two options that you can choose from, "Reschedule" or "Skip".

  1. When you choose to delay a payment, you are essentially changing the date of the collection to another for the current month only. To do so, select “Reschedule”.

    1. Enter the date you want the payment to be withdrawn from the tenant’s account and click “Continue”.

    2. Note: Your tenant will receive an email letting them know you changed the date. 

  1. To skip the rent payment on SingleKey for the month, select “Skip” and click “Continue”.

    1. You and your tenant will both receive an email with confirmation that the rent payment has been skipped for that month



For more information on our rent Collection tool, please click here 

https://www.singlekey.com/free-rent-collection/


In case you have additional questions please email us at info@singlekey.com or visit us on our chatbot which is located on the bottom right-hand side of our website and we will be more than happy to assist you.