SingleKey Incorporated

You can make the following changes to your rent collection contract: 

• Modify Contract: Delay/Skip next month’s rent collection

• Cancel your contract

• Update banking information

To make updates to your rent collection, please navigate to the "Rent Collection" page once you log into your account. 

Modify Contract 

To Skip/Delay the upcoming rent collection transaction for your tenant, please follow the steps below:

Step 1: Please navigate to the tenant's rent collection contract and select the option “Modify next payment”.

Step 2: There will pop up that will appear with two options that you can choose from, "Reschedule" or "Skip".

1. When you choose to delay a payment, you are essentially changing the date of the collection to another for the current month only. To do so, select “Reschedule”.

   1. Enter the date you want the payment to be withdrawn from the tenant’s account and click “Continue”.

   2. Note: Your tenant will receive an email letting them know you changed the date. 

2. To skip the rent payment on SingleKey for the month, select “Skip” and click “Continue”.

   1. You and your tenant will both receive an email with confirmation that the rent payment has been skipped for that month

Update/View Rent Details 

To update the banking information, please navigate to the tenant's rent collection contract and select the option “View Contract”.

You will be able to view and update the following information:

• Tenant: View the tenant’s information

  • Note: you cannot change the tenant’s banking information. If the tenant needs to update their bank account, please have them reach out to us directly and we can send them a link to let them update their information.

  • If you need to switch to another tenant, you will need to cancel the contract and sign up for a new rent collection with that tenant.

• Property: Property information. 

• Rent Amount: Update the rent amount and date of transaction. 

• Start and end date: Change the end date. 

• Review your schedule:  You can review your rent collection schedule here. 

• Rent Deposit account: Update your banking details. 

• Cancel Contract: Cancel the rent collection contract

Cancel Contract

To cancel your rent collection, please follow the steps below: 

Step 1: Please navigate to the "Rent Collection" page once you log into your account. 

Step 2: Please navigate to the tenant's rent collection contract and select the 3 dots in the corner, you will have a drop-down where you can select the option “Cancel Contract”.

Step 3: Once you select “Cancel Contract”, you will receive a pop-up box that requests confirmation of the contract. Additionally, you can add a reason for the cancellation as well and click on “Cancel Contract”. 

Note: Please note that once cancelled, the rent collection will no longer be active.

Alternatively, you can also Click “View Contract”  which will take you to the page where you can view the details of the rent collection contract. 

Then, you can click on “Cancel Contract” at the left bottom of the page.