General Settings

Folder for adding Your account articles

How do I update my payment information?
To update your payment information, please follow the steps below: Step 1: Please navigate to "Account Settings" once you log in to your profi...
Wed, 17 Jan, 2024 at 3:25 PM
How do I edit my report preferences?
You can customize your report preferences by following the steps below: Please navigate to "Account Settings" once you login to your profile....
Wed, 17 Jan, 2024 at 3:26 PM
How do teams work on SingleKey?
Collaborating on SingleKey just got easier. You can create multiple teams for different buildings or brokerages within the same company or add another co...
Tue, 4 Feb, 2025 at 3:28 PM
How do I update an address/rental units?
To update/ add Rental Units, please follow the steps below: Step 1: Please navigate to "Account Settings" once you log in to your profile. ...
Wed, 17 Jan, 2024 at 3:48 PM
How do I view a tenant's information?
To update/ add Tenant's, please follow the steps below: Step 1: Please navigate to "Account Settings" once you log in to your profile. ...
Wed, 17 Jan, 2024 at 3:50 PM
What is ID Verification?
SingleKey is driven to provide a safe platform for all of our users. Verification!  As a part of creating an account with us, we have implemented a 2-s...
Fri, 15 Mar, 2024 at 3:08 PM
Trouble completing the verification process?
If you encounter difficulties during the verification process, please email us a picture of yourself holding up your government-issued photo ID (in the same...
Wed, 24 Apr, 2024 at 1:25 PM
Where are you located ?
We are a Canadian company based out of Toronto, Ontario. We serve all of Canada and offer select services in the US.
Tue, 24 Jan, 2023 at 9:17 AM
Our Purpose
SingleKey helps landlords find the right tenant and manage the risks that come with renting. Screen tenants, run background checks, and rest assured that yo...
Tue, 24 Jan, 2023 at 9:22 AM
What are our business hours?
Support hours are from 8 am-7 pm EST every weekday and 10 am-2 pm on Saturdays. Note our Customer Support line is  +1 877-978-1404. Phone, chat, and email s...
Thu, 18 Jan, 2024 at 11:17 AM