Tenant Portal FAQs

How can I view my submitted application?
There are 2 ways to view the completed application and share it with other potential landlord/property managers. Method 1: Sign up & Apply Step ...
Tue, 23 Jul, 2024 at 11:42 AM
How can I share my application with another landlord or property manager?
To share your completed application with potential landlords or property managers, follow these steps: Log In to Your Account: If you have created ...
Fri, 25 Apr, 2025 at 12:18 PM
Do I need to create an account to view my report?
Yes!  To access your report, you will need to create an account. This process is free and enables you to view and share your report with prospective landlor...
Mon, 28 Apr, 2025 at 1:43 PM
What should I do if I'm having trouble creating my account to access the report?
If you are experiencing difficulties creating your account to access the report, please follow these steps:       1. Take a Screenshot: Capture a screen...
Tue, 23 Jul, 2024 at 11:44 AM
What is Marketplace and how do I make use of it?
Explore the marketplace to save with SingleKey Exclusive Offers!  SingleKey Partners with TELUS - ON & QC  SingleKey Partners with TELUS - AB &am...
Tue, 23 Jul, 2024 at 11:44 AM
What is covered in Walnut Insurance?
Your Tenant Coverage provides the following benefits: Up to $1,000,000 in Bodily Injury Liability Up to $100,000 in Property Damage Liability Up to $10,...
Mon, 24 Mar, 2025 at 9:29 AM
How is SingleKey affiliated with Walnut?
SingleKey, Canada’s leading online rental application platform, has teamed up with Walnut, a leader in embedded insurance to offer renters an easy and relia...
Mon, 24 Mar, 2025 at 8:59 AM
Is walnut tenant coverage available in my Province?
Coverage is currently available to all customers located in Ontario, Alberta, British Columbia, Manitoba and Nova Scotia.
Mon, 24 Mar, 2025 at 9:01 AM
Is there a deductible for Walnut coverage that I have to pay when I make a claim?
There is a deductible of $500 for each of the three content coverage tiers for Personal Property Coverage. All other coverages do not have a deductib...
Mon, 24 Mar, 2025 at 9:23 AM
Am I eligible for a refund if I no longer want my Walnut coverage?
The Tenant Coverage product is non-refundable. If you decide you no longer wish to be covered, you can cancel your coverage by logging in to your SingleKey ...
Mon, 24 Mar, 2025 at 9:26 AM