Understanding "No Credit Hit" on a Credit Report
A "No Credit Hit" on a credit report means that Equifax could not find a matching credit file for the tenant information provided. This situation can occur for several reasons, which we outline below to help you resolve it:
1. Information Mismatch
Ensure the tenant’s details are accurate and align with their government-issued ID (e.g., driver's license). Any discrepancies can result in a "No Credit Hit."
What You Can Do:
Double-check the information submitted for accuracy.
If you identify an error, email us at info@singlekey.com with:
A copy of the tenant's driver's license.
Corrected or updated information.
Our team will review the application for discrepancies and guide you on the next steps.
2. Lack of Credit History
This issue often arises if the tenant:
Is young and has not yet established credit.
Is new to Canada and does not have a credit history with Equifax.
Next Steps:
If the applicant has no credit history, you may need to consider:
Requesting additional supporting documents, such as proof of income or references.
Using alternative methods to assess the applicant’s reliability.
If you have further questions or need assistance, please don’t hesitate to contact our team at info@singlekey.com.