Once submitted, a report cannot be edited by either the landlord or the tenant. If there appear to be any discrepancies or missing information you can send us the correct information, and we can review or add it as necessary.
If you require information to be updated or added, please email us at info@singlekey.com or reach us on our chatbot located at the bottom of the screen, and we'll be happy to review this for you. If there is a mistake on a report due to incorrectly entering the applicant's information, it will result in a “No Credit Hit.” If you would like to update the information, please reach out to us with a copy of the applicant’s driver's license to have the report rerun.
Charges for re-running a report: Please note, we will be happy to update this free of charge for the first time but any additional updates to further reports will result in an additional charge of $12.49, as this requires us to submit a new request to Equifax.
Additional Note: we can only update or add information that would've been entered in the application form. We cannot edit the Equifax report to provide additional information unless it was a "No Hit" and needs correcting to obtain a match, as that information comes directly from Equifax.