Rent Guarantee Program FAQs

What happens at the end of the 12 months from signing for the Rent Guarantee?
When the Rent Guarantee program reaches the end of the 12-month term, it automatically renews to a month-to-month contract.  After the initial lease ter...
Tue, 19 Dec, 2023 at 2:46 PM
What do you look for in a tenant?
The qualification criteria are listed below: Rent-to-Income Ratio: The rent-to-income ratio must not exceed 45%. This ensures that the prospective tenant...
Tue, 19 Dec, 2023 at 2:51 PM
When can the Landlord contact us to raise a demand?
As part of our Rent Guarantee program, we guarantee rental income for up to 12 months (or $60,000). To raise a demand, we urge the landlord to contact us im...
Wed, 20 Dec, 2023 at 9:55 AM
Enrolling existing tenants on Rent Guarantee
In case they are existing tenants in the rental unit: We would need to see six (6) months' worth of on-time rental payments along with proof of incom...
Wed, 20 Dec, 2023 at 8:30 AM
What is the process to raise a demand?
To raise a demand for unpaid rent or damages through your SingleKey account, follow these steps: Log into your SingleKey account: Access your account whe...
Wed, 15 Jan, 2025 at 12:35 PM
What if the tenant damages my property?
If the tenant maliciously damages your property, you can start a demand by following the steps here. In the case of any malicious damages: We would as...
Thu, 21 Dec, 2023 at 9:59 AM
How can I claim property damage on Rent Guarantee?
If the tenant maliciously damages your property, you can start a demand by following the steps here. For more information on our Rent Guarantee Program,...
Thu, 21 Dec, 2023 at 10:09 AM
Does the coverage extend to instances where the tenant breaks the lease?
Absolutely! Lease break protection is part of the Rent Guarantee Program as well! We cover up to 30 days of rent in case the tenant leaves without notice.  ...
Wed, 24 Jan, 2024 at 12:13 PM
What is the Tenant Passport?
Rent Guarantee for Tenants! Whether you’re a student, a newcomer, or just a renter waiting to get lucky, finding a lease is a time-consuming task.  ...
Wed, 21 Feb, 2024 at 4:58 PM
How to add documents for Rent Guarantee?
To add documents for the rent guarantee program, please follow the steps below: 1. Navigate to Rent Guarantee and start a new guarantee 2. Enter the...
Tue, 19 Nov, 2024 at 2:25 PM