Rent Collection FAQs

Rent collection is the process of receiving payment from tenants.

Difference between PAD & Interac?
Here are some of the differences between the two processes. Description Interac PAD Processing time Same day 5 business days NSFs No NSFs...
Thu, 27 Feb, 2025 at 10:52 AM
How do I switch to PAD from Interac?
Interac mode of Rent Collection intended to speed up the process for the transaction to complete in one business day once the tenant accepts the request.  ...
Thu, 27 Feb, 2025 at 10:42 AM
What happens when I invite the tenant to pay rent via PAD?
The tenant will be sent an email requesting consent to the rent payment terms and asked to connect their bank account by logging in with their bank credenti...
Thu, 6 Mar, 2025 at 3:26 PM
What if I need to collect prorated rent or a security deposit?
Currently, our system is only set up to collect monthly payments. We recommend collecting one-time fees, like a security deposit, manually when signing the ...
Thu, 6 Mar, 2025 at 4:19 PM
Should these dates match the start and end dates of my rental agreement?
Not always. You are setting the timeframe for rent collection through our service, which may differ from your rental agreement. For example, if you have alr...
Thu, 6 Mar, 2025 at 4:19 PM