Rent Collection FAQs

Rent collection is the process of receiving payment from tenants.

How do I create a new Rent Collection?
You can set up a new Rent Collection contract by following the steps below: Step 1: The first step is to log into your profile and navigate to "Ren...
Wed, 24 Jan, 2024 at 11:15 AM
Rent Collection has not yet deposited, how long does it take?
Transaction Completion Time Rent collection typically takes 4-5 business days to be finalized. Please keep in mind that if the payment date falls on a weeke...
Thu, 9 Jan, 2025 at 12:10 PM
How to skip/delay a payment on Rent Collection
To Skip/Delay the upcoming rent collection transaction for your tenant, please follow the steps below: Step 1: Please navigate to the "Rent Collect...
Tue, 19 Dec, 2023 at 8:03 AM
How do I cancel Rent Collection?
To cancel your rent collection, please follow the steps below:  Step 1: Please navigate to the "Rent Collection" page once you log into your a...
Tue, 19 Dec, 2023 at 8:04 AM
How much does Rent Collection service cost?
The rent collection service is free for up to 3 concurrent transactions per month - so if you have 3 leases, you will typically pay $0 per month. For up to...
Thu, 18 Jan, 2024 at 9:16 AM
Modify Rent Collection contract
You can make the following changes to your rent collection contract:  Modify Contract: Delay/Skip next month’s rent collection Cancel your contract ...
Thu, 21 Dec, 2023 at 8:12 AM
How long does it take for the rent collection deposit?
Typically, it takes 4-5 business days for the rent transfer to be completed. Note that if the payment date falls on a weekend or a holiday, the rent collect...
Thu, 14 Dec, 2023 at 11:48 AM
How safe is my banking information ?
Note that SingleKey does NOT collect and store your bank login credentials. We only store your bank account number in order to determine where to deposit yo...
Tue, 31 Jan, 2023 at 3:40 PM
Do we notify the tenant(s) when rent is due?
Yes, we do notify the tenant's when their rent is due. We will send a notification email to your tenant(s) 2 days before the rent is due so they ensure ...
Tue, 19 Dec, 2023 at 8:17 AM
Update Tenant Banking Info
For updating the banking information for the tenant under Rent Collection, please email us at info@singlekey.com or visit us on our chatbot which is located...
Tue, 19 Dec, 2023 at 8:24 AM