Rent Collection FAQs
Rent collection is the process of receiving payment from tenants.
You can set up a new Rent Collection contract by following the steps below: Step 1: The first step is to log into your profile and navigate to "Ren...
Wed, 24 Jan, 2024 at 11:15 AM
Transaction Completion Time Rent collection typically takes 4-5 business days to be finalized. Please keep in mind that if the payment date falls on a weeke...
Thu, 9 Jan, 2025 at 12:10 PM
To Skip/Delay the upcoming rent collection transaction for your tenant, please follow the steps below: Step 1: Please navigate to the "Rent Collect...
Tue, 19 Dec, 2023 at 8:03 AM
To cancel your rent collection, please follow the steps below: Step 1: Please navigate to the "Rent Collection" page once you log into your a...
Tue, 19 Dec, 2023 at 8:04 AM
The rent collection service is free for up to 3 concurrent transactions per month - so if you have 3 leases, you will typically pay $0 per month. For up to...
Thu, 18 Jan, 2024 at 9:16 AM
You can make the following changes to your rent collection contract: Modify Contract: Delay/Skip next month’s rent collection Cancel your contract ...
Thu, 21 Dec, 2023 at 8:12 AM
Typically, it takes 4-5 business days for the rent transfer to be completed. Note that if the payment date falls on a weekend or a holiday, the rent collect...
Thu, 14 Dec, 2023 at 11:48 AM
Note that SingleKey does NOT collect and store your bank login credentials. We only store your bank account number in order to determine where to deposit yo...
Tue, 31 Jan, 2023 at 3:40 PM
Yes, we do notify the tenant's when their rent is due. We will send a notification email to your tenant(s) 2 days before the rent is due so they ensure ...
Tue, 19 Dec, 2023 at 8:17 AM
For updating the banking information for the tenant under Rent Collection, please email us at info@singlekey.com or visit us on our chatbot which is located...
Tue, 19 Dec, 2023 at 8:24 AM