Rent Collection FAQs

Rent collection is the process of receiving payment from tenants.

Does Rent Collection occur during Weekends or Holidays?
Rent Collection only occurs and processes during Business Days as per banking standards. Holidays and Weekends do not fall into business days. If rent is to...
Wed, 10 May, 2023 at 9:19 AM
How do I view my date of deposit for Rent Collection?
To view the Rent Collection date of deposit: Please login to your SingleKey account. Navigate to Rent Collection at the top toolbar. Under the tenant...
Fri, 18 Aug, 2023 at 1:51 PM
Update Landlord's banking information
Update Banking Information: Step 1: To update the banking information, please navigate to the tenant's rent collection contract and select the option “...
Mon, 18 Dec, 2023 at 12:21 PM
Micro-Deposit Process
For our users' and tenants' financial security, our Risk Management team is required to verify bank information before we can activate rent collecti...
Tue, 19 Dec, 2023 at 8:48 AM
Can we use Rent Collection to collect a one-time deposit / first and last month?
Currently, this is a feature that our system does not support. We can only collect monthly pre-authorized payments. We recommend collecting the security dep...
Tue, 19 Dec, 2023 at 8:26 AM
What is Rent Collection?
You can streamline your rental income and avoid the hassle of checks and late payments with our Rent Collection tool. It works similar to a Pre-Authorized...
Thu, 1 Feb, 2024 at 3:41 PM
What is the maximum allowable rent via Rent Collection?
Rent amounts up to $7000 are accepted. For amounts above this threshold, please contact us via phone, email or on our chatbot.
Mon, 25 Nov, 2024 at 7:11 PM
Does Rent Collection support personal and commercial properties?
Certainly, Rent Collection is designed to accommodate both personal and commercial properties. Should you be managing a commercial property, we kindly reque...
Tue, 12 Mar, 2024 at 1:32 PM
Which Financial Institutions are Supported for the Rent Collection Service?
The list of supported banks continues to grow. However, if your bank isn't included, the micro deposit process will fail. If you don't see your ban...
Wed, 27 Mar, 2024 at 5:17 PM
How does Interac work with Rent Collection?
You’ll now be able to get your rent payment on the same day or within 1 business day.   Here’s how it works: Interac sends an email request  Interac ...
Thu, 27 Feb, 2025 at 10:40 AM