Tenant Report FAQs

Does the tenant have to give consent for Tenant Report?
Consent is required to run a credit check on an applicant. You will be asked to upload a consent file when entering a tenant's information. This is usua...
Wed, 19 Jun, 2024 at 11:28 AM
Why is a segment of my report appear incomplete, partially complete or blurred out?
Certain sections of the report could be blurry if Equifax is waiting on information from the courts and databases to reply. This can sometimes take a few bu...
Thu, 21 Mar, 2024 at 8:39 AM
When do I get charged for the report? -Tenant Invite
We only put a hold on your card. If the tenant doesn’t complete the application, the hold will be lifted on the 5th day of your invitation. You are not char...
Tue, 14 May, 2024 at 8:35 PM
Tenant Information needed for Tenant Report
To run a credit and background check on a Canadian resident, we usually need their: Full legal name Address (as it appears on their Government ID) ...
Thu, 7 Dec, 2023 at 6:30 PM
How can I view a sample report?
You can view a sample report by following the link attached here: https://www.singlekey.com/en-us/tenant-report/?l=ca Please scroll to the section wher...
Thu, 22 Feb, 2024 at 1:38 PM
Can I purchase reports at a bulk rate?
We offer volume discounts for users that run over 10+ reports monthly. If you would like to purchase reports at a bulk rate, please email us at info@sin...
Thu, 7 Dec, 2023 at 6:34 PM
Our old tenants' reports missing?
Reports are auto-archived from the Landlord's account after 60 days of completion. If you wish to view a previous report, please reach out to our team a...
Thu, 7 Dec, 2023 at 6:22 PM
Do I have to conduct checks on both the tenant's who are living on the same property?
We would advise that it is a better option to carry out a Tenant Report on both the tenants and any person whose name will be on the lease agreement, includ...
Thu, 7 Dec, 2023 at 6:23 PM
Are reference checks done by SingleKey?
We send out a quick optional survey to the landlord using the contact information from the application. If completed, you can view the answers from your acc...
Fri, 27 Jan, 2023 at 12:03 PM
Can tenants order their own reports?
If you are a tenant looking to order a report on yourself, you will want to do our “enter tenant information” option. You will have to fill in your informat...
Fri, 27 Jan, 2023 at 12:17 PM