Tenant Report FAQs

Why is a segment of my report appear incomplete, partially complete or blurred out?
Certain sections of the report could be blurry if Equifax is waiting on information from the courts and databases to reply. This can sometimes take a few bu...
Thu, 21 Mar, 2024 at 8:39 AM
When do I get charged for the report? -Tenant Invite
We only put a hold on your card. If the tenant doesn’t complete the application, the hold will be lifted on the 5th day of your invitation. You are not char...
Tue, 14 May, 2024 at 8:35 PM
Tenant Information needed for Tenant Report
To run a credit and background check on a Canadian resident, we usually need their: Full legal name Address (as it appears on their Government ID) ...
Thu, 7 Dec, 2023 at 6:30 PM
Can I purchase reports at a bulk rate?
We offer volume discounts for users that run over 10+ reports monthly. If you would like to purchase reports at a bulk rate, please email us at info@sin...
Thu, 7 Dec, 2023 at 6:34 PM
Our old tenants' reports missing?
Reports are auto-archived from the Landlord's account after 60 days of completion, as per compliance from the credit bureau. Please note that the report...
Mon, 10 Feb, 2025 at 9:45 AM
Do I have to conduct checks on both the tenant's who are living on the same property?
We would advise that it is a better option to carry out a Tenant Report on both the tenants and any person whose name will be on the lease agreement, includ...
Thu, 7 Dec, 2023 at 6:23 PM
Are reference checks done by SingleKey?
We send out a quick optional survey to the landlord using the contact information from the application. If completed, you can view the answers from your acc...
Fri, 27 Jan, 2023 at 12:03 PM
Can tenants order their own reports?
If you are a tenant looking to order a report on yourself, you will want to do our “enter tenant information” option. You will have to fill in your informat...
Fri, 27 Jan, 2023 at 12:17 PM
How can I share the invite with multiple people - Shareable link
If you are a landlord or property manager, you understand the time-consuming nature of tenant screening. With multiple applicants for the same property, rev...
Thu, 21 Dec, 2023 at 9:22 AM
What is the cost of the Tenant Report?
The pricing is per credit check and public document scan, and there are no monthly subscription or service fees.  For Canadian reports: For Equifax or...
Mon, 26 May, 2025 at 2:15 PM